Job Opportunities

JOB TITLE:                           Constituent Relations Specialist

SALARY:                              Not Displayed

OPENING DATE:                Enero 1, 2019

CLOSING DATE:                 Febrero 1, 2019

POSITION OVERVIEW:   A Constituent Relations Specialist is responsible for performing a variety of constituent casework and administrative duties, as well as working on special projects and events for the State Senator of the 38th District. This position encompasses a wide variety of responsibilities, duties, and opportunities to grow and learn.


  • Acting as the initial point of contact for constituents, including meeting with constituents and guests in the office, at off-site office hours, and at community events; answering telephone inquiries; and responding to written communications.
  • Resolving problems presented by constituents related to local, district, state, and federal agencies, including referring constituents to the appropriate agency or organization when necessary.
  • Interacting with and providing excellent customer service to constituents in the office, by phone, by email, and at public events.
  • Engaging, supporting, and interacting with people of all ages, backgrounds, experiences, ethnicities, communities, interests, and challenges.
  • Continually working on active cases and acting as liaison with constituents and government agencies as necessary to ensure that constituent issues are handled in a responsive, timely, and appropriate manner.
  • Properly documenting and recording constituent interactions in the CTS database.
  • Ensuring public communication, including constituent opinions, are communicated to the Senator via the proper procedures.
  • Assisting in planning and executing special projects and essential programs, including scheduling and coordinating meetings and events.
  • Drafting and/or editing written materials for public dissemination, including correspondence, information summaries, and media content.
  • Assisting in the planning and execution of events.
  • Researching, organizing, and maintaining legislative and other materials for the Senator and staff as requested.
  • Developing systems for record keeping, retrieval, and storage of information.
  • Staffing regular off-site and periodic “pop up” office hour locations.
  • Attending community and local government meetings and events, including evening and weekend events, as a representative of Senate District 38 and providing summaries of these events to the District Office.
  • Staffing the Senator at public events.
  • Providing administrative and technical support to professional staff as assigned and when necessary.
  • Performing other duties as assigned.


Any combination of education, experience, and training equivalent to a Bachelor’s Degree in Political Science, Public Policy, Public Administration, Business Administration, Communications, English, or a related field. Due to the scope and responsibilities associated with the position, candidates must be willing and able to work evening and weekend hours.


Must possess or be able to obtain a Pennsylvania driver’s license. Must possess or be able to obtain a Notary Public license from the Commonwealth of Pennsylvania.


  • Exceptional written and verbal communications skills.
  • The ability to multitask and quickly change priorities.
  • The ability to work independently with minimal supervision.
  • Familiarity with state government and the legislative process.
  • Advanced skills in Microsoft Office Suite applications, including Outlook, Word, Excel, and PowerPoint.
  • Familiarity with Customer Relationship Management Software.

TO APPLY:           Please send your resume and cover letter outlining your education, experience, and availability to and include the phrase “Constituent Relations Specialist” in the subject line.

Oficina de distrito

5000 McKnight Road
Suite 405
Pittsburgh, PA 15237
Tel: 412-364-0469
Fax: 412-364-0928

Oficina de Harrison

1826 Avenida Unión
Natrona Heights, PA 15065
Tel: 724-224-2131
Fax: 724-224-2145

Oficina de Harrisburg

366 Edificio del Capitolio
Apartado del Senado 203038
Harrisburg, PA 17120-3038
Tel: 717-787-6538
Fax: 717-787-8625